Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information.
Information We Collect
When you use our economic planning services, we collect information that helps us provide better financial guidance. This includes details you provide directly and information we gather from your interactions with our platform.
Personal Information You Provide
- Contact details including name, email address, and phone number
- Financial information relevant to your economic planning needs
- Communication preferences and consultation history
- Identity verification documents as required under Australian financial regulations
Automatically Collected Information
We collect technical information about how you use our website, including your IP address, browser type, device information, and pages visited. This helps us improve our services and ensure platform security.
How We Use Your Information
Your information helps us deliver personalised economic planning services while maintaining compliance with Australian Privacy Principles under the Privacy Act 1988.
| Purpose | Legal Basis | Data Types |
|---|---|---|
| Service Delivery | Contract Performance | Contact details, financial information |
| Communication | Legitimate Interest | Email, phone, preferences |
| Compliance | Legal Obligation | Identity verification, transaction records |
| Platform Improvement | Legitimate Interest | Usage data, feedback |
Data Sharing and Disclosure
We don't sell your personal information. However, we may share it in specific circumstances to provide our services or meet legal requirements.
Service Providers
- Technology providers who maintain our platform infrastructure
- Professional advisors including legal and accounting services
- Compliance and verification services as required by Australian regulations
Legal Requirements
We may disclose information when required by Australian law, court orders, or to protect our legal rights and those of our clients. This includes reporting obligations under financial services legislation.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.
Access Your Data
Request a copy of the personal information we hold about you, including how we've used it and who we've shared it with.
Correct Information
Ask us to update or correct any personal information that's inaccurate or out of date.
Delete Your Data
Request deletion of your personal information, subject to our legal and regulatory obligations.
Restrict Processing
Limit how we use your information in certain circumstances while maintaining essential services.
Making a Request
To exercise your privacy rights, contact us using the details below. We'll respond within 30 days and may need to verify your identity before processing your request. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests.
Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. Our approach combines technical, administrative, and physical safeguards.
Technical Safeguards
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and vulnerability testing
- Multi-factor authentication for system access
- Automated monitoring and threat detection systems
Administrative Controls
Our team receives regular privacy and security training. Access to personal information is restricted based on job requirements, and we maintain detailed logs of data access and modifications.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal requirements. Different types of information have different retention periods based on their purpose and regulatory obligations.
Retention Periods
- Client consultation records: 7 years after service completion (Australian financial services requirement)
- Identity verification documents: 7 years from account closure
- Marketing communications: Until you unsubscribe or object to processing
- Website usage data: 2 years from collection
- Support communications: 3 years from resolution
International Data Transfers
Your information is primarily stored and processed in Australia. When we use overseas service providers, we ensure appropriate safeguards are in place to protect your privacy rights.
Safeguards for Overseas Transfers
- Contracts requiring overseas recipients to meet Australian privacy standards
- Due diligence on foreign privacy laws and practices
- Regular audits of international service providers
- Data processing agreements that include notification requirements
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience on our website, analyse usage patterns, and provide personalised content. You can control these through your browser settings.
Types of Cookies We Use
- Essential cookies for website functionality and security
- Analytics cookies to understand how visitors use our site
- Preference cookies to remember your settings and choices
- Marketing cookies for relevant advertising (with your consent)
Most browsers allow you to refuse cookies or alert you when they're being sent. However, some website features may not work properly without certain cookies.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.
Complaints and Disputes
If you're concerned about how we've handled your personal information, please contact us first. We'll investigate and respond promptly. If you're not satisfied with our response, you can lodge a complaint with the Australian Privacy Commissioner.
Complaint Process
- Submit your complaint in writing with specific details
- We'll acknowledge receipt within 3 business days
- Investigation and response within 30 days
- If unresolved, escalation to Office of the Australian Information Commissioner
Privacy Contact Information
For any privacy-related questions or to exercise your rights:
Email: help@silvarionte.com
Phone: +61 2 6285 7300
Post: Privacy Officer
Unit 1/19 Broadway, East Bunbury WA 6230, Australia
We typically respond to privacy inquiries within 5 business days.